I want to update the naughty/nice information. How do I this?
We understand a lot can change in a few weeks! To change any information, please email email@example.com and we will amend the details Santa is provided with!
Can I provide my own present?
Of course! If you want to provide your own present on any package, please just reference this in the ‘additional information’ when booking. Santa will then mention it during the call and can encourage your child/children to open it in front of him. You can even plan to hide it somewhere in the house – just remember to let us know where!
When will I get my video link details?
You will be emailed your video link details a minimum of 48 hours before your experience.
What will the Grotto be like?
Our amazing design elves have been super busy building our beautiful Grotto ready for the Christmas season. Santa will be in his perfect setting with trees, decorations, presents and as many fairy lights as you could hope for.
What will the video and sound quality be like?
Santa has managed to order an HD webcam to Lapland so video quality should be crystal clear. To help audio, he will also have a special microphone and earpiece (both hidden of course)
Can Santa be Father Christmas instead?
Of Course! We understand every family has preferences, just mention this in the booking.
Can you reference special traditions or ‘Elf on the shelf’?
Yes! Did Santa do something last year that he should bring up in the call? Need him to mention some special ‘elves on shelves’? Just pop it in the additional info.
Can I cancel/modify my booking?
Unfortunately cancellations will not be possible and this is stated in the booking terms and conditions. We will do our best to re-accommodate you if plans change but this cannot be guaranteed. Please email us at firstname.lastname@example.org to enquire.
Will the service be safe?
All Santa’s will hold a valid DBS certificate. However please ensure that 1 parent/guardian is supervising the child/children at all times (1 parent for each location if you are dialing in from multiple houses). We are sure you will want to watch the fun anyway!